Email Marketing is among the most popular forms of communication:

• Customers are increasingly demanding a high level of service and response (turnaround time and quality of response) for their email requests;
• Companies are being flooded with an ever-increasing volume of email;
• Organizations are not equipped to deal with the heavy email traffic.

At Response-Marketing our Email marketing agents will respond to emails using any combination of the following methods:

• Automated response;
• Computer-aided (or semi-automated) response;
• Manual response.

Response Marketing's Email Marketing service enables quick response to high volumes of customer emails while extracting real-time customer data and performing one-on-one Internet marketing.

We offer dedicated CSEs providing Email Marketing expertise and quick response.

• Flexible queues and routing rules assure that email gets to the person who can respond to it most effectively;
• Instantly available customer and interaction history across all contact channels allows your support agents to quickly and easily obtain context for each customer request.

Email marketing Knowledge base

• Response Marketing's integrated knowledge base provides pre-written response templates to assure that common questions are handled quickly and accurately.
• The knowledge base also serves as a repository for internal notes and other private information for the customer support agents. As your team formulates common answers to frequent questions (FAQs), you may automatically publish these to your self-service site reducing your incoming volume.

Email marketing Features

• Skills-based routing;
• Audit Queues;
• Queue Escalation;
• Customer Interaction History;
• Automated Response;
• Artificial Intelligence;
• Content Analysis;
• Repeat visitor identification;
• Integrated Knowledge Base;
• Automated Spell Check;
• Virus and SPAM filters;
• Web based hosted solution;

Email Marketing Benefits

• Easy to implement;
• Valuable reporting functions;
• Highly Secure;
• Highly accurate;
• Cost effective;
• Increased Agent Productivity.