Inbound call centers enable companies to establish and maintain contact with their customers. Through an inbound call centre, customers or prospects may reach a company representative to either place orders or receive customer service.

Inbound call center applications provided by Response Marketing include:

• Customer service;
• Lead capture & distribution;
• Order capture, up-sales and cross-sales;
• Dealer locator;
• Inquiry handling;
• Direct response;
• Handling overflow from in-house contact center.

Response-Marketing offers fully integrated solutions to help you grow your customer base. We utilize a dedicated team of live operators, account representatives and program managers to process calls and integrate Interactive Voice Response (IVR) and/or Internet services to sell additional products and offer services on your behalf in a dedicated environment.

We may also integrate Customer Care services enabling you to predict customer behavior and take action - all while your customer remains on the line.

Expertise
With over 15 years of experience in the call center industry, we offer a unique combination of functional expertise, industry knowledge, contact center technology and program management flexibility to customize a program to meet your specific needs.

Our expertise extends to:

• Full integration of services to deliver cost-effective solutions;
• Sophisticated data-capture capabilities;
• Consolidated reporting to help you analyze your acquisition efforts;
• Operationally-excellent processes to ensure your customers' requests are handled efficiently;
• Increasing service levels and conversion rates to improve revenues;
• Dedicated staff with experience in selling products in your market.

Efficiency
At Response-Marketing, delivering effective customer solutions for our clients means maintaining excellence in all areas of our operations.