At Response Marketing we offer various options for handling multilingual voice and data contacts, utilizing global geographies best suited to efficiently and cost effectively handle our clients’ contact center needs.

Response-Marketing processes multilingual call minutes for a whole host of applications, including:

• Customer acquisition;
• Order processing;
• Sales;
• Lead generation;
• Complex application processing;
• Customer retention.

Our partner contact centers are strategically located in different speaking areas so we have ready access to high quality labor pools in multiple languages.

• Access to world labor markets;
• Global call routing;
• Multi-shore support for major languages;
• Global time zone coverage;
• Measurable cost/benefit management options;
• Global technology infrastructure;
• A broad range of customer contact center services;
• Depth of experience in multilingual-center and multi-geography operations and solution design.

If you require multilingual customer contact support, Response Marketing has several distributed management options for you to consider: Single "in-country" site, two or more sites offshore, or a combination of in-country or offshore sites tied to your existing network of centers.

Global Location Options for Supporting Multilingual contact center

English
English-speaking support locations include: United States, Canada, India, Panama, Ireland, Philippines, United Kingdom, Ireland, Jamaica, Mexico, New Zealand, and Australia.

French
French-speaking support locations include: France, Morocco, and Canada.

Spanish
Spanish-speaking support locations include: United States, Canada, Mexico, Spain, Panama, and Colombia.