Off shoring may be defined as the relocation of business processes from one country to another. This may involve any business process such as production, manufacturing, or service.

The growth of off shoring services is linked to the growth, availability and global integration of communications infrastructure. This, coupled with the digitization of many services, makes it possible to shift the location of services to low-cost countries transparently to end-users.

Off shoring leads to huge cost reductions, with many firms claiming between 30 and 50 percent savings. But off shoring is not only about cost reduction; there is also added value, in terms of both quality and time-to-market.

As a provider of contact center solutions, we offer on-shore, near-shore and offshore services.

We offer off shoring logistics management. Better outsourcing management helps to achieve maximum performance for your business. Our systematic outsourcing management approach produces benefits such as:

• Better performance;
• Cost reduction;
• Risk management;
• Improved coordination and control.

Managing your off shore operations is critical to the success of your project. And as with other management activity, lack of experience can be costly.

Response-Marketing offers many options for handling contact center off shoring in global geographies. Leveraging our sophisticated global network we provide:

• Access to world labour markets;
• Global call routing;
• Multi-shore support for major languages;
• Global time zone coverage;
• Measurable cost/benefit management options;
• A seamless, global technology infrastructure;
• A broad range of customer contact center services;
• Depth of experience in multi-center and multi-geography operations and solution design.

If you require multilingual customer contact support, Response Marketing has several distributed management options for you to consider: Single "in-country" site, two or more sites offshore, or a combination of in-country or off shore sites tied to your existing network of centers.

Global Location Options for Supporting Multilingual contact center

English
English-speaking support locations include: United States, Canada, India, Panama, Ireland, Philippines, United Kingdom, Ireland, Jamaica, Mexico, New Zealand, and Australia.

French
French-speaking support locations include: France, Morocco, and Canada.

Spanish
Spanish-speaking support locations include: United States, Canada, Mexico, Spain, Panama, and Colombia.

Response-Marketing has developed off shoring global management to maximize the value of utilizing a distributed support model. We work with you to identify which of your business processes are suitable for off shore servicing, select the best location to maximize benefits to you and your customers, and plan and conduct a seamless migration of your processes.