While Response Marketing was founded in 2004, our team has been in the contact center industry for nearly two decades.

We know first-hand what it's like to operate a highly successful call center.

We have garnered several awards, among them:

• The RSVP Gold Award 1996, from the Canadian Direct Marketing Association;
• The PME of the year award 1997 and 1998, awarded by the National Bank;
• The Top 50 and Rising Star Awards in 1995, 1996, 1997, 1998 and 1999.

We were also reported in Profit 100 as the sixth fastest growing company in Canada, the second fastest growing company in Quebec (3400% between 1991 and 1996), and first in job creation in Quebec in 1997 and 1998.

During this time, we delivered contact center applications for numerous Fortune 500 companies.

The company and in-house contact center were sold to Protocol Communications in 1999. But our strong experience in the contact center industry remains.

At Response-Marketing we offer our North-American experience; know how, data mining intelligence and quality standards to manage any contact center outsourcing applications:

We have an extending network of over 200 contacts and calls centers on-shore, near-shore and off shore.

Since we do not own one specific offshore contact center, we are not tide to one’s forces and weakness. We move from one contact center to another depending on our client specific need of the moment, or we deal with different service providers at the same time to get the best of each, to ensure our clients with the best quality available offshore, manage with the North American market perspective and expertise.

For each specific need, we can hire a different contact center services to match exactly each of these needs.

We use our expertise to manage your call center outsourcing applications, keeping in-house the sensitive dimensions of the applications to preserve the highest quality standards, and offshore less sensitive dimensions of the application to lower our price.

What we keep

• Strategy planning
• Scripting
• Training
• Account management
• Quality control
• Database management

What we offshore

• Customer contact applications

How we offshore

• We choose the best suited contact center according to your needs
• Depending on the application we use their technologies, or we impose ours.
• Although every contact centers have their own quality control procedures, we over impose our quality control application, which then provides your companies and customers with double quality control.

We also impose our account managers to control the work which is done.

• Who select the employees we want to work on your campaign
• Who train the selected employees
• Who decide how the employees performance will be granted
• Who control the work conditions of the employees to ensure they have a competitive working environment and that their motivation to perform reaches the highest level.
• Who gives you daily feedbacks.

Finally, all the work done is supervised and analyzed here in America, near you and ready to answer all your needs.