Response Marketing’s outsourcing services meet the highest quality standards, because quality control is a central part of what we do in-house. We constantly monitor the standards and policies our partners undertake, to make sure they keep pace with changing conditions.

Outsourcing monitoring
Our outsourcing methodology is built on a sound foundation, which enables the flexibility required to assimilate into divergent client environments with minimal disruption.

Focus is given to seeking out qualified resources both from within and outside the firm. Through formalized workflows, employees execute plans that are documented, efficient and effective.

Our outsourcing methodologies assure that all processes are planned, documented and then implemented according to plan. Each process is scrutinized through a management review process assuring that quality is aligned with our organizational goals and standards.

Contact center monitoring
Our technical experts are specialists with multiple years of call center technology experience and are focused on program requirements, accuracy, quality, and the system's effectiveness. We have a full-time staff dedicated to monitoring your campaigns to ensure that your customers always view you in the most favourable light.

• We encourage our clients to listen to calls being made on their behalf, from their home or office;
• Quantitative and qualitative feedback allow for scripting changes and strategic evaluation;
• Our staff supplements the internal monitoring efforts of our call centers to ensure the highest level of quality and performance;
• The Response Marketing Quality Control team also places test calls to our inbound campaigns to make sure the script and project objectives are being followed.
• Our Quality Control staff works closely with our Program Managers to identify areas needing attention and to implement "best practices."

Our commitment to quality translates not only into timely and accurate work, but also into a value-added proactive problem solving approach.