It costs five times more to win a new customer than to retain an existing one, yet the average service organization will lose 10% to 40% of its customer base each year. With growing competition, these costs can only go higher. If you're not sure where to turn, start with Response-Marketing.

Given the demands in today's marketplace, it is more important than ever for companies to reduce customer turnover. To do so, you need to determine which of your customers are likely to leave and which you would like to keep, so you can execute marketing strategies to convince them to stay.

Tailored to your company's individual needs, Response-Marketing customer retention solutions enable you to quickly gain an understanding of the variables influencing customer churn, allowing you to determine not only which customers are likely to leave, but why.
Response-Marketing customer retention solutions combine:

• Data warehousing and analytics;
• Consulting services;
• Industry-specific data architectures.

Response Marketing Customer retention programs offer:

• Accurate reporting on who is leaving your company;
• Insights into the major factors influencing their decision to leave;
• Industry-leading accuracy for predicting which customers are likely to churn in the near future;
• Proactive, rules-based analysis of account behavior.
• An accurate early-warning system;
• Flexible and scalable technology that can keep up with your company's growth;
• Easy integration with other solutions, such as marketing automation or performance management systems.

Our customer retention service specializes in proactive customer outreach programs which may be tailored to any industry. We become your personal marketing and customer service partner, working with you to develop the perfect retention program for your situation.

Responding to your customers requests and reminding them of your products and services is crucial to your company's survival.

Response Marketing is your competitive advantage in all your communications with your customer.

Our ability to use a multi-channel approach together with automated customer care solutions creates outstanding customer satisfaction and helps you remain close to your valued customers.

We measure customer satisfaction via direct phone or email surveys. Our experienced and friendly customer representatives provide top notch post-sales customer service, help desk and technical support via phone and web.

Overall, all your CRM needs will be covered fully by Response Marketing in a systematic and cost effective way ensuring maximum results and a high return on your investment.

Through inbound and outbound programs, we:

• Build relationships with your customers;
• Ensure that their questions and concerns are addressed;
• Ensure that they have the right product or service;
• Ensure that they are truly satisfied.

At Response-Marketing, we aim to increase the return on your customer acquisition investment by creating customers for life.