Response Marketing’s contact center solutions fulfill all your telemarketing needs for customer acquisition or customer service applications:

• Turn inbound telemarketing into CRM! We help you to identify top inbound telemarketing buyers by examining purchase patterns. Interactive voice response (IVR) enables you to identify customers. Our agents then provide them with targeted offers.
• Turn prospects into buyers having Response Marketing handle your B2C and B2B outbound telemarketing needs.
• Make the "B" in B2B happen. Rely on us for your inbound and outbound telemarketing sales, order taking, lead generation and qualification, appointment setting, conference and seminar registration and follow-up calls.

Our telemarketing technology (IVR, Predictive Dialing, VoIP etc.) allows us to automate specific functions making it more cost effective, and allows us to respond faster to customer requests.

Our telemarketing qualification, training, scripting and quality assurance procedures ensure unparalleled service from our partners' sales representatives and customer service experts.

Thanks to the combination of our telemarketing capabilities and e-commerce expertise, we are able to offer ‘click to chat’ and ‘click to call’ options, allowing your prospect or customer to have instant response even if he or she is online.

Response Marketing’s telemarketing solutions provide:

• Qualitative and quantitative market research;
• Surveys;
• Scripting;
• Sales, cross-selling and up-selling;
• Lead generation and qualification;
• Technical support;
• Personalized customer care;
• Click-to-call;
• Click-to-chat.